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Chinese public wait for consumer protection to catch up with e-commerce

Ma Yuting has been in a tussle with an education company for three months. She prepaid more than 15,000 yuan (US$2,300) in 2019 for her then eight-year-old daughter to have 360 sessions online to practise English with teachers in the Philippines. But at the end of last year, with half of the classes still to come, the company’s Beijing office was shut down and its service hotline disconnected.“I contacted the salesperson,” Ma said. “At the beginning, she explained that the business was hit by…

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